Terms of Service

1. Parties and Agreement

2. Scope of Services

Vaixus Technologies provides business-to-business consulting services relating to email infrastructure, including but not limited to:

• Infrastructure Assessments
• Email Authentication Reviews
• SPF, DKIM, and DMARC analysis
• Root-cause investigation and evidence collection
• Remediation planning and implementation guidance
• Verification assessments
• Configuration monitoring and drift detection
• Reporting and consultant review services
• Monitoring retainers and periodic reassessments

Each engagement is governed by a written proposal, quotation, invoice, statement of work, or other written agreement specifying:

• Scope
• Deliverables
• Pricing
• Timeline
• Responsibilities
• Any applicable limitations.

3. Role of Vaixus Technologies

Vaixus Technologies acts solely as an independent technical consultancy.
We are not:

• an Email Service Provider
• an Internet Service Provider
• a domain registrar
• a hosting provider
• a managed email service
• a guarantee provider for inbox placement or email performance.

Our role is limited to:

• identifying infrastructure conditions
• collecting evidence
• providing recommendations
• assisting with remediation activities where agreed
• verifying outcomes and
• monitoring infrastructure conditions where applicable.

The Client retains ownership and responsibility for their domains, DNS zones, email programs, sending infrastructure, and operational decisions.

4. Client Responsibilities

The Client agrees to:

5. Deliverables

Deliverables may include:

• assessment reports
• remediation plans
• verification reports
• monitoring summaries
• evidence documentation
• implementation guidance
• executive summaries.

Deliverables are:

• provided electronically
• subject to consultant review
• based on information available during the engagement period.

6. Confidentiality

Vaixus treats Client information as confidential.
We will not intentionally disclose:

• infrastructure details
• assessment findings
• DNS configurations
• vendor relationships
• engagement information

to third parties without written consent except:

• where required by law
• where necessary to process payments
• where required to protect our legal rights.

Public sample reports contain only synthetic data, anonymised information, or publicly observable information.

7. Data Handling

Assessment data is retained only for operational, legal, security, and support purposes.
Clients may request deletion of assessment data, subject to:

• legal obligations
• accounting requirements
• legitimate business recordkeeping requirements.

Data handling practices are further described in our Privacy Policy.

8. Fees and Payment

Pricing is defined within each engagement proposal or invoice.
Unless otherwise agreed:

• Assessment engagements are invoiced prior to delivery.
• Remediation engagements are invoiced according to the approved proposal.
• Monitoring retainers are invoiced monthly in advance.

Prices are stated in United States Dollars (USD) unless otherwise specified.
The Client is responsible for:

• applicable taxes
• duties
• withholding taxes
• jurisdiction-specific charges.

9. No Guarantee of Outcomes

Email performance and deliverability depend on numerous factors beyond Vaixus' control, including but not limited to:

• sender reputation
• content quality
• recipient engagement
• list hygiene
• third-party filtering decisions
• provider policies
• platform configuration changes
• infrastructure changes made after delivery.

Accordingly, Vaixus does not guarantee:

• inbox placement rates
• delivery percentages
• reputation scores
• sender certification
• revenue outcomes
• business performance
• specific deliverability improvements.

Our services identify conditions, provide evidence, recommend actions, and verify observable outcomes where possible.

10. Professional Standards

Vaixus warrants that services will be performed:

• in good faith
• using reasonable professional skill and care
• in accordance with generally accepted industry practices
• using available vendor documentation and applicable standards where appropriate.

Except as expressly stated herein, services are provided on a reasonable-efforts basis and without warranties of specific business outcomes.

11. Intellectual Property

Upon full payment:

• Client-specific reports
• engagement deliverables
• documentation prepared specifically for the Client

become the property of the Client.
Vaixus retains ownership of:

• methodologies
• frameworks
• templates
• internal tooling
• software systems
• audit engines
• processes
• proprietary intellectual property.

Nothing in these Terms transfers ownership of Vaixus proprietary systems.

12. Limitation of Liability

• indirect damages
• consequential damages
• incidental damages
• special damages
• punitive damages
• lost profits
• lost revenue
• lost business opportunities
• reputational harm
• data loss.

Vaixus is not responsible for:

• DNS propagation delays
• provider outages
• ESP-side changes
• policy changes by Google, Microsoft, Yahoo, or other third parties
• actions taken by third-party service providers.

13. Force Majeure

Vaixus shall not be liable for delays or failures in performance resulting from events beyond its reasonable control, including but not limited to internet outages, cloud service disruptions, cyber incidents, acts of government, natural disasters, labour disputes, or failures of third-party platforms and service providers.

14. Governing Law and Dispute Resolution

• Seat of Arbitration: Tiruppur, Tamil Nadu, India
• Language: English

Nothing herein prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.

15. Modifications

16. Contact